I called and once again they said, ""Oops, I'll take that charge off right now." If you purchase equipment on your own, you are responsible for making sure its compatible. *Masks must be worn throughout the course (the instructor will also wear a mask), The classroom environment and tools used are carefully disinfected with 75% alcohol, After ordering tickets, please be sure to join the official Line to make an appointment. Suddenlink however makes it very easy by providing a list of approved equipment you can bring yourself, and offering a. for installation if you choose to use equipment you buy. Equipment Providers can manage their satellite locations within the Equipment Return Location Directory (ERLD) by logging in with their UIIA credentials from the home page of the ERLD directory. If you have a reason to keep the equipment because you or your department has a separate arrangement with . Almost three weeks later of this extremely annoying hassle someone sends an email stating that they are aware that we have been contacting customer service and to please call or email. We are here to help and would be glad to further address this. That is not right! Pricing varies by location and availability. 3. FAQ. Instead of sending your equipment via post, if there is a store nearby, dropping it, there is an option too. Phone number to dial 877-694-9474. Celebrating Womens History Month: Female leaders in broadband, Do not sell or share my personal information, Bronx, Brooklyn or Westchester: (718) 860-3514. If you cancel your Suddenlink internet service, you must return your equipment or pay for it. (But you still wont own them!) Modem required for internet service. I cant say enough good about this company! From 18:31, a one-hour overtime fee will be charged. YP, the YP logo and all other YP marks contained herein are trademarks of YP LLC and/or YP affiliated companies. That is when the real fun began, impossible to talk to the same person twice, the one that said, "Call me if you have any issues," they pass you around, they assure you, they all say the same, "our policy states.." "Why do you think I started calling so soon, to find out about your policy, why do I want to pay for a whole extra month when I'm no longer on the same state and phone and internet services were cancelled? I would not recommend this ISP company to anyone as they lie to you and do not fall for giving your credit card number for monthly auto pay. Additional fees and terms may apply. The popular tufting hand-made carpet course in Taiwan, everyone can make their favorite patterns Please bring the equipment and all remotes, cords, chargers, and ancillary parts to the Campus Support Center, RPL 150 Monday through Thursday, 7 am to 4 pm. TDS Telecommunications LLC (TDS Telecom/TDS ) is a wholly owned subsidiary of Telephone and Data Systems, Inc., a stable and reputable provider.Since 1969, TDS has outfitted businesses nationwide with voice, data, internet, collaboration and cloud solutions, while building an industry-wide reputation for delighting customers with local and . 2.5 months later, Suddenlink charged my credit card for $70.41. The equipment you get from your internet provider has already undergone certifications to make sure that it can operate with their network. ComplaintsBoard.com is a leading complaint resolution website on the Internet. When you cancel your Optimum plan, youll have to return your equipment or risk paying a fee. Im signed up for Suddenlink service, what equipment do I need? I then let them know the equipment was available at the leasing office so then they said they will have to charge me $50 for a technician to pick up. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Remain on the line. Submit a complaint and get your issue resolved. Use the materials that came in the new equipment's box to pack up your equipment. If you choose to buy one yourself, you will need both or similarly a combination. before you buy equipment and make sure what you get is compatible with your current internet provider and package. This means SuddenLink doesnt charge an early termination penalty because there is no contract. This review was chosen algorithmically as the most valued customer feedback. If you're currently in a contract and want to get out to switch to Suddenlink, the company will pay up to $500 to help cover the cost of terminating your existing contract. Feel free to message us back directly at BrandReviews@alticeusa.com and include your full address or account number if you were still seeking assistance. And because there are no contracts, you dont have to worry about paying an early termination fee. Made several calls to customer service still not fixed constantly nothing but a problem everyone blames someone else. I started using suddenlink about two years ago. Our Locations Confidence in Every Connection. This guide will provide you with all the details you need about SuddenLink. All Rights Reserved. My rate kept increasing. Log in to your Google account and enjoy your own Google Maps. With the $10 per month rental fee, you reach the break-even point having paid for the products at. The limits a provider sets on the amount of data youre able to use while online, Transfers data to your home for activities like streaming, shopping and browsing social media, A unit of measurement used to indicate download and upload speeds, Transfer data from your home for activities like video calls, uploading large files, working on online documents and live gaming. I was having problems with the company for months. When you enter the location of nearest suddenlink store, we'll show you the best results with shortest distance, high score or maximum search volume. Suddenlink located in Charleston Town Center. Plans and price points may vary based on where you live. Get directions. Thanks! We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures. I'm currently looking at different options for internet. We appreciate you leaving a review. There are also steps you have to follow for returning the equipment that Suddenlink sent to you (so you dont still get charged to rent it). Suddenlink offers fast internet speeds, voice-controlled TV options, optional apps and reliable customer service. Centurylink Modem Return to Store. Google Maps is a web mapping service developed by Google. Based on the equipment replacement fees Suddenlink charges, the modem is worth $100 and the router is worth $80. Suddenlink is scamming people! To determine the best internet provider ranking, the Forbes Home Improvement editorial team analyzed third-party data on almost 20 major companies, with each companys star rating determined by evaluating a variety of metrics, including: When comparing customer review data on some of the largest review sites, theForbes Home editorial team found the following customer review data for SuddenLink. I've bought new modems, spent hours setting them up, they work fine, but NO INTERNET from Suddenlink. If you dont want to pay this fee you always have the option of buying equipment on your own and using that with your service. Advertising. How do you cancel Optimum internet and television service? Suddenlink is scamming people! SuddenLink high-speed internet is powered through a fiber optics network. Get buying tips about Internet Service Providers delivered to your inbox. This comment was posted by a verified customer. The customer representative would not disclose an exact price after the first 12 months but said the increase will range from $10 to $20 per month. With SuddenLink, residential customers can access max download and upload speeds from 100 Mbps to 940 Mbps in many areas. Previously, SuddenLink offered internet plans in 17 U.S. states, primarily in the Southwest, Midwest, and Southeast. Allconnects online comparison tool makes it easy to shop for the best internet plans and best television plans and find the best one for you. All rights reserved. Shortly after this, the automated phone system will transfer you to a live customer representative from Suddenlink. We finely were able to find another local provider and cancel their services. You can say "New customer" or press pound. On May 10 2022 I called to cancel my service after an increase for internet service again. BTW I have a Sudden link modem like this one for sale $50 + shipping If you recently purchased a new contract from Suddenlink or signed up for improved internet, you have the opportunity to rent a wireless router modem or gateway from Suddenlink or buy it yourself. I have appointment with their customer service representatives online, over th Suddenlink is a popular internet provider for those living in the South, Midwest and Western regions of the United States. Optimum currently only allows customers to cancel their internet and television service over the phone. Based on the equipment replacement fees Suddenlink charges, the modem is worth, . They then notified me that I will be charged the equipment fee. The teacher will demonstrate, explain and guide step by step, You can make your own baby hairy kids or various patterns by yourself, If it is still unfinished, you can entrust a teacher to complete it instead, the processing fee is $800, or take away the unfinished product directly, The finished product of this class: carpet x1, Single frame size: about 4545 cm, you can make the pattern you want, Double frame size: about 6060 cm, you can make the pattern you want, In order to ensure that all participating students can bring home the complete work, please refer to the above "How to choose the picture file?" I thought this odd and hung up. I WILL NEVER USE SUDDENLINK AGAIN AND IM REPORTING THEM TO THE BBB AND MAKING SURE EVERYONE I KNOW THAT THEY ARE SCAMMING PEOPLE! Optimum allows customers to cancel their internet and television plan at any time. Unsubscribe easily. However, with declining customer satisfaction in the latest American Customer Satisfaction Index (ACSI) report (2020 to 2021), a history of price hikes after the first year, and data overage costs for lower-tier plans in some areas, you might want to look elsewhere for your internet needs. Public, please do not use Suddenlink. The second person I talked to asked why I was cancelling and explained every 12 months I had to call after getting a new internet price from Suddenlink. Terms and conditions and restrictions apply. One to two DAYS? Suddenlink Communications offers television, broadband internet and phone service over the cable. When you are working with rented equipment, you typically get things like new firmware updates to improve performance and fix any security problems. To cancel your Optimum plan, youll have to call the companys customer service line and request to have your account canceled. Not only did they not credit the fraudulent charges, they added the $70.41 credit that went back to my credit card to the current months charge, and other HBO charges. Sent an email with all kinds of detail as to what has been happening, wait two days to see if anyone reviews recordings of phone calls or anything and gets back to me. (But you still won't own them!) Sounds REALLY selfish and immature to me. Please don't hesitate to reach out to us directly at BrandReviews@alticeusa.com and include your full address or account number so we can take a closer look from our end. [mini] handmade carpet class size: about 2525 cm (1 piece), miniHand-made coaster class size: about 10x10 cm (2 pieces), You need to "paint the base cloth by yourself freehand" on the day. Got a question about this activity? All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247, Suddenlink: Renting vs. Buying Your Router, Modem, or Gateway. People need to know someone is out there to help! Yes, you do need both a router and a modem. All services not available in all areas. Do I need both? Thanks to the Art Project, you can visit The Palace of Versailles, stroll around the White House and enjoy the National Museum of Tokyo. Thanks & Welcome to the Forbes Home Improvement Community! And do they tell you this on the phone ABSOLUTELY NOT! Its a trip to the moon, a ticket to Mars, a bird's eye view of the Earth. The Forbes Home editorial team is independent and objective. Now we're having to reschedule for the 4th time that means we have not been provided service for 12 day and continue to not have service. So I am wondering what would be the reason of giving them out. There are many ways to pay your bill. Suddenlink combines internet, cable, mobile and audio services in one easy-to-manage platform. Google Maps is a web mapping service developed by Google. Contact a location near you for products or services. Enjoy reading our tips and recommendations. Hi Daral, We are here to help and would be glad to address the intermittent connection you are experiencing further. All trademarks and service marks are the property of their respective owners. Please reach out to our team at BrandReviews@AlticeUSA.com and provide your account info. Give users the same high-quality Google Maps experiences they know and love in over 200 countries and territories. Moving or just moved? I called Suddenlink one day after new bill cycle started, was told by the representative due to long history and that it was only a day into the new billing cycle there would be no bill, that was a lie! . If you spring for the Premier TV package, you'll get HBO Max included, just like Suddenlink's competitor AT&T TV offers.. Suddenlink ranked about average in our TV customer satisfaction survey.Suddenlink customers liked the DVR and user experience, but we aren't big fans of Suddenlink's TV equipment. Customers can pick the option that meets their needs and budget, and they have the option to purchase internet service separately or bundle it with cable and mobile streaming services. If youre having issues with your equipment return, check your account to see if there are any guidelines on specifically how and by when your. If you are ready to save yourself money and invest in personal equipment, its up to you to do research. Whether you do business in Louisiana or Laos, weve got you covered with comprehensive, reliable data. Can you pause your Optimum internet or television service? If it is still unfinished, you can entrust a teacher to complete it instead, the processing fee is $800, or take away the unfinished product directly. The products and services we review may not be right for your individual circumstances. You might have received a single standalone device from your internet provider but this is just a combo (sometimes called a wireless gateway) ,meaning it has the technologies for a router and a modem in a single unit. I called and they said they would remove the charge and credit me. Erin Gobler is a freelance writer based in Madison, WI. Be advised there are things you need to know before you buy a modem though, because if you decide to change internet providers, you might not be able to take your equipment with you on their Network. Find nearby suddenlink stores. From Business: Optimum Internet 500 Starting at $59.99/mo. Where can I find out about which modem to buy? We do not present information about every offer available. Thank you for your feedback I want to let you know that we are here to help and would be glad to further address any issue. Along with internet and TV options, Suddenlink offers mobile services through its parent company, Altice USA. Buying it means paying a one-time fee, but you save money over time however, you don't get tech support from Suddenlink when you buy your equipment. I would not recommend anyone using Suddenlink. We verified pricing and speeds for service in White Plains, NY. I agree to receive the Forbes Advisor newsletter via e-mail. We regularly update the site in an effort to keep this information up-to-date and accurate at all times. The finished product of this class: carpet x1. disconnection/billing/returning equipment. Thanks! Read different. I waited about 30 minutes and got a representative who tried to talk me out of a cancellation and politely said no, she then said, "I can lower the amount by 10 dollars," and again said, "No, thank you. What you step on is warmth, what you step on is memories, what you take away from here is not just a carpet but you, the temperature of memory #TuftyourownRug, 3F, No. Never got to speak to a manager. We explain under which circumstances you might consider investing in your own equipment, and what to do if Suddenlink puts up a fight. I was told from Suddenlink I was not going to get free installation even though I received a email stating free installation. Now, you can request the cancellation of your service. We value your privacy. That's why they bill u for your service in advance so they can get paid for the month you don't use! Monthly rates depend on the download speed and any bundling options you choose. Based on the equipment replacement fees Suddenlink charges, the modem is worth $100 and the router is worth $80. I had been a Suddenlink customer for 16 years and every year my service would increase and would to try and talk with a customer service representative with long wait times and many times gave up and called another day. They got more done in a few weeks than I did in over two years. 2850 Ridge Rd. If you do this, you can make sure you are . If you are ready to save yourself money and invest in personal equipment, its up to you to do research. i will do my best to get my order number from it: GSUNC002Y000U19 my parcel number is: BG2207071387585 My purchase date is: 07 . Please reach out to our team at BrandReviews@AlticeUSA.com and provide your account info. Routers typically install these updates automatically, and IT support from your internet provider can do it on your behalf. Return equipment: If you're leasing . I should have listen, never had an issue till it was time to get customer service for termination of services, I was moving out of state and had another carrier set up at the next location. Don't deal with them if you can avoid it. Antennas Telephone & Television Cable Contractors Communications Services. Advertised vs. actual internet speeds Are you getting the internet speeds you pay for? Enter ZIP code or city, state as well. 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