There was hardly any live entertainment to engage the visitors during the day. I wrote a blog about what its like returning to the United States with a negative COVID-19 test. Soak up the sun at exclusive beach and pool areas, indulge at the PH Spa, and . We are pleased to know that you enjoyed our facilities and activities. We found the food and drink to be good. Yes, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers an airport shuttle for guests. Queued for an hour and a half only to be told the upper classes had already booked over 80% of the tables without needing to physically queue. We went to a movie Top Gun and it stopped working 3 times. Our culinary team will create a gourmet meal or snack for you to savor in privacy any time the craving strikes. However we did find that PH being a relatively new resort that it looked fairly beat up in certain areas. Best customer service! This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. We had raw burgers from Shores at lunch one day. We had large sharing plates of appetizers and great meals. Discover Our Destinations. Not as good the second time. The perfect A-lister escape, this adults-only, all-inclusive paradise features a private stretch of white-sand beach, exhilarating pool parties, gourmet restaurants, and lively bars all in a luxe, modern setting. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort View Hotel 3,927 reviews 1.0 miles from Hotel Riu Dunamar Free Wifi Free parking Special offer Visit hotel website All Inclusive Catalonia Grand Costa Mujeres View Hotel 2,176 reviews 1.2 miles from Hotel Riu Dunamar Free Wifi Free parking All Inclusive Some seaweed. We recommend calling ahead to confirm details. Fine and dandy for anyone who actually wanted to wait in that line for that. Welcome. We are not picky. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort 3,937 reviews #13 of 20 hotels in Costa Mujeres Review Save Share Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico 1 (844) 631-0595 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! Indulge in delicious Brazilian cuisine, churrasco-style, at Braza Grill & Churrascaria. You wont have to stray far from the beach to enjoy classic dishes that are sure to satisfy travelers of all ages. Shipwreck Cove and Jurassic Splash Park, lazy river, and four pools, Hollywood memorabilia, entertainment-themed facilities and amenities, Disco, movie theater, and daily and nightly entertainment, Planet Play ($) trampoline park and arcade, We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Prevention, For any additional inquiries about our Safety-Assured Vacations or. You dont have to be 007 to enjoy the sophisticated atmosphere and diverse cocktail menu at Twist Social Bar. Amazing resort, enjoy the staff and the shows. Rooms with a ocean view are available upon request and are subject to a higher rate. We had a humidifier brought up and it did help. I love that overall you dont need reservations for dining. Ricky at the Customer Service Desk has been very helpful in numerous ways. My "butler" Lilly was a complete failure. My "butler" Lilly was a complete failure. Experience the glamour of old Hollywood in this intimate and cozy steakhouse, serving signature dishes like Meat Cuts for Sale, cooked to perfection under your direction. One night we went right at 6 again. Our check in was fast. Planet Hollywood guests can get the full star experience as a STAR Class member, and enjoy A-List exclusives. Traveling with 4 friends for a 50th bday celebration. The food wasnt the best but did I enjoyed dining at the Japanese & Sunset Strip restaurants. The Buffett was ok. We found things to eat. This was a family vacation with 2 adult children and an 11 year old. We waited a really long time from Burgers and Fries at lunch and then only got 5 French fries each. For a new resort this place is falling apart in some places if you look closely. Also there was rarely popcorn there which did disappoint the kids. 3:00 pm, Check-out: Experience customized fine dining at 6th Sense Chefs Table, sure to be one of the highlights of your vacation. Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico, Lock in the lowest price from these sites. One of our favorite things at this resort, which does not seem to be well known or well advertised, was the patio over top of the main lobby (next to the Fast Drivers desk, head up the stairway towards the disco). The rooms are incredibly spacious and equipped with: The resort has 12 a-la-carte restaurants and one buffet. Nearby attractions include Rafa Nadal Tennis Centre (1.5 miles), Playa Norte (4.8 miles), and Rock Bar (5.0 miles). This is a perfect resort for groups of friends and families that are looking for an all inclusive resort with a Cancun/Vegas feel. Wonderful experience overall. Because its what we collect, that makes us who we are. Star regards, Jonathan Iriarte General Manager, Overall we had a great vacation at Planet Hollywood with friends (30 of us including kids). We ordered all 3 desserts to try them all. All Rights Reserved. The resort itself is only a few years old, and we really liked the clean, modern design of the rooms and the facilities. The food was so so. The meal was great. But really wasted his afternoon. Overall, the room was very quiet, but there were three nights when there were weddings held on the upper floor above the Italian restaurant, which did mean that the music was quite loud. Wonderful experience overall. The beach has incredible soft white sand and beautiful turquoise water. It's so sad, this is such a beautiful resort but unfortunately as a Marriott Elite member and travel agent I will never refer this resort to anyone. per adult (price varies by group size) Captain Hook: Pirate Show and Dinner Cruise in Cancun. Bottom line is save your $$ and just tip well to the other employees. $$ - $$$ Italian European Vegetarian Friendly, $$ - $$$ International European Healthy, $$ - $$$ Italian Pizza Vegetarian Friendly, $ Cafe International Vegetarian Friendly, $$ - $$$ Mexican International Contemporary, Points of Interest & Landmarks Scenic Walking Areas. The staff here have been outstanding. We've had issues getting pool towels, wash cloths & bathroom towels daily. Comedy Shows. But despite arriving early we ended up eating our meals in the dark. We did bring a few with us and we did use them. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Be sure they will be even more motivated. We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Preventionwww.cdc.gov,World Health Organizationwww.who.intand your vacation destination tourism board. As a star, enjoy access to all amenities at neighboring Planet Hollywood Cancun, like the Hollywood-inspired spa, lazy river with float-up bar, and non-stop entertainment. Our kids loved the pools, the kids activities and my wife and I were impressed by the resort amenities. Yes, that is what it meant in 2021. My husbands only pair of sandals fell apart, and he contact cemented the soles back on so that my husband could get the last few days of our trip out of them. Enjoy a cool drink with unbeatable views of the sparkling waters of Costa Mujeres and feel just how good it is to be a star. Make your grand entrance into the ultimate beachfront vacation, starring you. Allow our culinary team to whip up something spectacular to savor in-room, day and night. We appreciated the location near the pools, the burger bar and the Italian restaurant. Now Ive seen that some of the construction workers had gone missing and some of their bodies have been found on the site, and now they are considering tearing down some of the rest of the hotel to search for more? There was no lighting outside in the evening. Yes, free parking is available to guests. Food is meh. Absolutely terrible service in regards to trying to eat a meal. Thanks. Barren Space Productions. Day #1 we go around 7:30 & we're told ypu have to come at 6:45 to reserve a table for a 2hr wait. Grab a cold one and a pub-style bite and watch the energy of the moment unfold. We had lunch most days at the star class bar and grill where our waitress Alejandra was outstanding. Yes, it conveniently offers a business centre, meeting rooms, and a banquet room. There are lots of activities to do if you choose. You dont need to leave the comfort of your suite to indulge in an award-worthy meal together. Our kids did mini golf once. more. Is parking available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Overall we enjoyed our time. Overtime Sports Bar. UPGRADE TO THE STAR CLASS TREATMENT Personal Agent to handle all arrangements and reservations* Preferred bar labels and in-room snacks* Preferred room locations Private pool for STAR Class guests Nightly turndown service Our team checks each review posted on the site disputed by our community as not meeting our. We are pleased to know that you enjoyed our facilities and activities. What food & drink options are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Cheeco, Amilyn, Yimin, are just a few that stood out to us. We had raw burgers from Shores at lunch one day. Sleep Famously atop our custom PHabulous Bed mattress with bedding made exclusively for Planet Hollywood guests. We are looking for your next visit in the near future. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort 3,932 reviews #13 of 20 hotels in Costa Mujeres Save Share Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico 011 44 20 3027 4841 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! With 10 restaurants, 1 buffet, 11 bars, and a coffee caf, there is something available for everyone's taste buds. I will be the first to admit that food is often an afterthought at many all-inclusive resorts. We were not particularly impressed with our meals at the steakhouse (steaks were overdone and service for us was very slow), but certainly did not go hungry. Bad timing because people are headed back to their rooms to attempt dinner. Ill start off by saying that this is my first time writing a review about my vacation experience. The lazy river and flow rider were excellent. Make your reservations days in advance. Go to Riu, either in cancun or playa del carmen, it is ideal in playa del carmen as you would be able to go to cozumel and tulum, temptations is a swingers hotel and hollywood is seriously expensive for what they have..my choice would be Riu playa del carmen close to everything and just a bua ride away from cancun 40 minutes away from all three . You could find shade in swim up bar in family pool. Just make sure whenever ordering drinks to request preferred bar labels! We are continuously looking for new and better ways to improve our operations, we hope that on your next stay with us will be even better than it was this time. Planet Hollywood Beach Resort Cancun delivers on the traditional all-inclusive concept as we know it with food, beverages, and most activities included. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Amazing resort, enjoy the staff Yonathan was the best and also the shows. Lilly failed to deliver on every level. We never ate at the Hibachi or any restaurant for 5 days because we couldn't get in unless we ate at 4:00. Hopefully things will turn around. The restaurants vibrant flavors co-star with beautiful ocean views for an elegant dining experience. We waited in line for Hibachi grill 2x. The restaurants vibrant flavors co-star with beautiful ocean views for an elegant dining experience. There are lots of activities to do if you choose. Take a look at our list of awards and recognitions. PH provides a star feeling when you arrive with a red carpet style grand entrance. We liked being able to control all of the lights, fans, etc. We also received three. Star Class Producer Suite Swim Out. Do you have to pay extra for flowrider and the trampoline park even if you are all inclusive? And its loud. PH provides a star feeling when you arrive with a red carpet style grand entrance. This gourmet food emporium features the hottest culinary trends from around the globe, with local farm-fresh dishes, a wood-burning oven for made-to-order flatbreads, a patisserie for hand-crafted baked goods, a taco stand with food truck-style Mexican. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can indulge in deep-tissue massages, facials and manicures and pedicures. Indulge in the incredible flavors and techniques of Japanese cuisine. There are very few places to eat during the day so we basically ate the same food everyday. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun to change your perception. Such as omelettes, eggs your way, fresh tacos, grilled seafood. Lazy River. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. Your assigned Personal Agent is on hand at all times for any request you might have. We went early the first time right at 6:00. Biggest issue is eating at their steak house. It will save you $50 and you can just have Dear John, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. Which popular attractions are close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? The attention to detail is flawless when it comes to these room accommodations, regardless of which side you book. Our experiences at the restaurants were mostly good. Star regards, Jonathan Iriarte Genera Manager, Hotels near Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Features, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Pool, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Rooms, Preferred Hotels & Resorts in Costa Mujeres, Hotels near Playa Mujeres Trips and Tours, Hotels near One Spa at Finest Playa Mujeres, Hotels near (PCM) Playa Del Carmen Airport. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun. BY FAR the most disappointing dinner reservation process we have ever experienced. Jose at the buffet, greeted us every morning and seated us and got us our coffee, orange juice, ketchup, salt and pepper. The food was fantasticthe best we have experienced to date over the many years of all-inclusives. Dine like a Hollywood A-lister at Star Class Bar & Grill. Ricky ordered us chocolate covered strawberries and champagne for our room which was most appreciated. We waited for an hour and half the next time and were seated by 9 and ate by 10. What food & drink options are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Star regards, Jonathan Iriarte General Manager, Excellent resort, excellent staff, mediocre food. I did the "STAR PACKAGE" and I can tell you it wasn't worth it. Invite your loved ones to a star-studded, all-ages getaway. Stay connected while youre away with a suite of tech-savvy services. They never did the arcade or trampoline park. Fingers crossed. Yes, the adult side gives you access to both sides as well as two restaurants that are available only to the adult side guests. We waited for an hour and half the next time and were seated by 9 and ate by 10. Let our collection add to yours. It was ok. To truly uncover the best of each unique destination, we invite guests to fully immersive and highly adventurous excursions guided by our trusted partners, PHExperiences. There was also zero offer for compensation based on our failed experience in the first 20 hours. Didn't get any contact from her for 24 hours. Amazing resort, enjoy the staff and the shows. There are 12 missing workers. The next time someone with us went at 12:45 to wait until 3:00. Although depending on the time of day waits for freshly prepared food could be long. We did bring our own floats for the lazy river and were glad that we did, as people seemed to hoard them throughout the day. Check-in: Lol! Our room was in excellent condition and cleanliness. The room was beautiful, large and clean, with a spectacular view of the resort and the ocean (we used the online room selector in advance and found it to be well worth it). We ended up getting that fixed on day 3. We stayed in a junior swim up suite with our 5 and 3 year old kids. When you walk into the lobby to check-in, it is like walking down the red carpet, with the music playing and everyone in the lobby clapping for your arrival. Planet Play. Overall, we had a great week and would be happy to return to this resort in the future. more, Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. Take a look at our list of awards and recognitions. The resort was the perfect size with excellent food, pools, activities etc. 1 hour to airport on way home, Dear Erin, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. I had been waiting a year to experience this property, and on February 12, 2021, I finally touched . Come and meet the new Guy on the block. Our chef was entertaining and great. 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