However, be warned because they are known to call prospective customers 5-10 times daily. 9am - 5pm ET, Mon - Fri. We followed the steps outlined by Tim and everything went smoothly. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. The Win-Win Mortgage is an excellent investment vehicle for our family and helped us attain our dream home., We found the family loan experience aided by National Family Mortgage to be of great value. It is greatly appreciated., If anyone mentions a need for something like this, I will refer them right to you. We chose the same solution. The Consumer Financial Protection Bureau (CFPB) enforces the Equal Credit Opportunity Act. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Mass joinder lawsuits are not class action lawsuits. Considering the stressful events happening during this period (property inspection, conditions for closing, the closing process itself, along with the mortgage documentation) I cannot imagine ending up with a more satisfying result. He cannot do that. We use dedicated people and clever technology to safeguard our platform. It had been a real pleasure to work with you. As with anything new and different, we had a few questions and concerns, all which were handled efficiently and honestly by the team at National Family Mortgage, especially Tim Burke. How to protect your personal information and privacy, stay safe online, and help your kids do the same. Before sharing sensitive information, make sure youre on a federal government site. The process was quick and easy and allowed my sister to build the house of her dreams, accessing assets from a trust left to her by our parents! The guidance and explanations were clear and concise, and they gave us peace of mind that we've established this loan . You always have the right to contact your lender directly to see whether you have other options. We appreciate your expertise, your prompt and thorough assistance, and your follow-up to our questions throughout the process. If youre looking to secure an intra-family loan, National Family Mortgage is the expert youre happy to have on your side., National Family Mortgage was the perfect option that we were looking for. Information Security For more information, access Fannie Mae's Information Security resources here and learn about Fannie Mae's Enterprise Certificate Service. Verification can help ensure real people write reviews about real companies. If you're having trouble paying your mortgage or you've gotten a foreclosure notice, contact your servicer or lender immediately, even if theforeclosure processhas already started. Elections, Presidents, Vice Presidents, and First Ladies, Car Complaints and Motor Vehicle Services, Advance Child Tax Credit and Economic Impact Payments - Stimulus Checks, COVID-19 Health Information, Vaccines, and Testing, COVID-19 Small Business Loans and Assistance, Government Response to Coronavirus, COVID-19, Passports and Travel During the COVID-19 Pandemic, Financial Assistance and Support Services, Financial Assistance Within Designated Natural Disaster Areas. BBB Business Profiles are subject to change at any time. Don't pay any money until the company delivers the results you want. As a matter of policy, BBB does not endorse any product, service or business. Share sensitive information only on official, secure websites. While I was a little leery at first about using a non-traditional on-line processing company, the research I did made me believe this was the right approach to take in making a loan within our family. National Family Mortgages product was perfectly suited to my needs, their execution was flawless, and I was able to accomplish it all online. National Complaint Overview. Even when we forgot to make copies of final docs, and had mailed them off, they made copies and sent them immediately for our files. I cannot say enough about the level of care and customer service we received as it was beyond excellent. It was a pleasure doing business with you and I hope for your continued success with National Family Mortgage. Many thanks and we look forward to helping you! The .gov means its official. I tell every realtor I meet about the outstanding service you offer and the quality of people who represent the company. All in all an excellent way of setting up an inter-family transaction that makes the process as painless as possible, and at a reasonable price., We had a very good experience with National Family Mortgage. Scammers often ask you to pay in ways that make it tough to get your money back. You explained all the details and answered all of our questions and made the process easy to follow. A housing provider that discriminates against someone could be a landlord or a real estate management company. Official websites use .gov I would definitely recommend your service to anyone who wants to keep the money in the family. Youve been a great help and a friendly voice amid the paper shuffle., National Family Mortgage helped it make it possible for our daughter and her husband to purchase a home during a move with special circumstances that made obtaining a traditional lender financed mortgage temporarily impossible. This speaks volumes about you and your company. I would recommend National Family Mortgage to anyone. A .gov website belongs to an official government organization in the United States. The process was simple and the few questions that I had were answered promptly and with great care! However, since none of the institutions for which I work have me on the books as full-time, the underwriters for my credit union informed me that no, I could not get a mortgage. I reported the issue to Michael . Thank you for your interest in National Family Mortgage . The whole transaction went smoothly and our daughter received a legal, professional and properly documented and recorded family mortgage. File a complaint with the CFPB if a lender has denied a mortgage application because of your: The Department of Housing and Urban Development (HUD) enforces the Fair Housing Act. Housing discrimination is prohibited by the Fair Housing Act. After you talked to them and made them understand the process, they removed their demand. Five Stars!, No lie, was a little apprehensive at first, but now, a few months in, the process was extremely easy/seamless and all parties are happy. Laws about the rights of tenants and landlords are almost always handled at the state level. At the start we anticipated having to spend thousands on Lawyers, and Title companies and state agencies. Thank you for making the process both legitimate and painless. It is very much deserved!, Words cannot describe how grateful we are with this intra-family home purchase/finance transaction. State agencies that address tenant rights, free legal aid from a non-profit organization, U.S. Department of Housing and Urban Development, file a complaint with your state consumer protection office. Ask a real person any government-related question for free. Several government agencies accept complaints about mortgage lenders. How BBB Processes Complaints and Reviews. Appreciate your help and guidance. I found National Family Mortgage in an article in the Wall Street Journal and a light went on. I would recommend National Family Mortgage to anyone looking to extend a mortgage to a family member! If you transfer the deed, youre not likely to get it back. If you are looking to contact National Family Assurance Corporation directly, call them at (844) 358-4700. You were great about answering my many questions and reassuring nervous realtors. Share sensitive information only on official, secure websites. I highly recommend these services to anyone considering helping out a family member with a loan., I am extremely pleased with the product and customer service provided by National Family Mortgage. Thanks again!, I was looking for the options to help our daughter to refinance her mortgage and I am very happy I found National Family Mortgage. Examples of common mortgage complaints include: The Federal Trade Commission Act is the primary statute of the Federal Trade Commission (FTC). No matter how you paid a scammer, the sooner you act, the better. This business has 0 reviews. Learn about getting and using credit, borrowing money, and managing debt. Youve probably heard: this holiday season, it might be harder to find the gifts youre looking for. Tim Burke, CEO, was terrific! USAGov is the Official Guide to Government Information and Services, Government Agencies and Elected Officials, Indian Tribes and Resources for Native Americans, Commonly Requested U.S. Laws and Regulations, How Laws Are Made and How to Research Them, Personal Legal Issues, Documents, and Family History, Who Can and Cant Vote in U.S. They promise to give you a portion of the profit when the home sells. Twenty-four complaints have been filed and addressed since 2016 and 18 in the past year. It really is a Win-Win Mortgage. Thanks for your assistance!, Both closings for our sons happened last week without a hitch. Customer Review Rating. Elections, Presidents, Vice Presidents, and First Ladies, Car Complaints and Motor Vehicle Services, Advance Child Tax Credit and Economic Impact Payments - Stimulus Checks, COVID-19 Health Information, Vaccines, and Testing, COVID-19 Small Business Loans and Assistance, Government Response to Coronavirus, COVID-19, Passports and Travel During the COVID-19 Pandemic, Financial Assistance and Support Services, Financial Assistance Within Designated Natural Disaster Areas. The personal help was a great plus, and I felt as if I could call at any time with questions throughout the process. It has no minimum opening deposit, no minimum balance and no monthly service fees. Basic Savings is a no-frills account that earns 0.02% annual percentage rate on all balances. I have already shared with several people how awesome the service is and the unique opportunity it provides families., Our daughter closed this morning as planned and everything went smoothly! When our sons dream house failed to pass the inspection, you returned the full purchase price no question asked. If theres one constant among scammers, its that theyre always coming up with new schemes, like the Google Voice verification scam. Contact the branch manager, the customer service hotline, or the institution's website. I will heartily recommend you to anyone who is considering an intra-family loan., National Family Mortgage provides a valuable service at significant savings compared to the use of a lawyer to prepare the necessary documents. Get the name of each lawyer wholl be helping you, the state or states where each lawyer is licensed, and their license number in each state. The Win-Win Mortgage was just what we needed. With an aging grandmother who did not want to tie up liquid assets, but disappointed with low interest rates, she was able to reduce the mortgage burdens of her children, which in turn assisted with her grandkids college tuition. The simplicity and great customer service of National Family Mortgage were an added bonus., Thank you for all your help. The entire process went smoothly afterwards and everyone is happy. The whole process went smoothly. Examples of common mortgage complaints include: The Federal Trade Commission Act is the primary statute of the Federal Trade Commission (FTC). Thanks again., We were delighted by the simplicity and affordability of the family loan that was facilitated by National Family Mortgage. The process is much less painful than borrowing from a mortgage company. Submit a Suspected Mortgage Fraud Report to notify authorities of suspected mortgage fraud, or call 800-2FANNIE (800-232-6643). 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