Plug the power cord back into both your X1 box/router, and the wall outlet. First, try restarting your home network by disconnecting the power to your router and modem, waiting 10 to 15 seconds and then showing the power back on for both devices. Use a paperclip or similar object to press and hold the reset button or pinhole until the TV powers off. Same problem the past month since I've returned to Comcast. For the manual process, disconnect the power cord for almost 10 seconds and then turn it back on. An example of data being processed may be a unique identifier stored in a cookie. Reconnect the cables and turn on the TV. Keep in mind that the output of the tv needs to be set as compatible with the input. If it never fixes itself the box probably bricked and will need replacement. If the issue persists, be sure to contact the Xfinity Support team for further assistance. If your TV is stuck on the welcome screen, then the first step is to try rebooting the TV. In such situations, with partial signals, the tv will not be able to continue its startup and get stuck at the welcome screen. I was told the TV box gets it's signal from the DVR box in order to work. ), Best Black And White Laser Printer All-in-One, Stuck on Welcome. We had to unplug our TV and flex box for a few minutes, and when we plugged them in again, we got stuck on the welcome screen. You will see a welcome screen and your television will play the last channel you watched. He spent the past twelve years living in Hawaii, where he worked closely alongside event planners and resort owners to perfect his knowledge of luxury products and aesthetics. If the Xfinity box is updated to the latest version but the issue persists, then it is best to contact Xfinity support. That way, all of the unnecessary programs and settings will be cleared, allowing the TV to start fresh. Usually, you dont need to make a prior booking. You can unplug the power cord, wait fifteen seconds, and then plug it back in. Once activation is complete, press the Xfinity button on your remote to find your Guide, DVR, On Demand and more." Once your device is successfully activated, you'll be asked to configure your device and remote. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Make sure its set to Component or HDMI if you have an HD TV. Then, connect the Ethernet cables and put in the batteries. I was so mad that I just said **** it and went for the upgrade. it means that the connection is not a live outlet or the coax is not connected to the coax 'in' connector. Closed Stuck on welcome screen We had to unplug our TV and flex box for a few minutes, and when we plugged them in again, we got stuck on the welcome screen. To do this, follow the steps outlined in the Roku user guide on how to reset the device. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. Cheap Dirt Bike Insurance | 5 things to get cheap dirt bike insurance. Cookie Notice if so check the cable connection for tighneess. If the issue is still not resolved, then you can try a few other things. 520 S Casino Center Blvd, Las Vegas,NV89101. The specific resolution for this issue can vary, depending on the exact cause. Call Comcast and ask for a TV box upgrade. Your set-top box will be rebooted in a few seconds. Here's what you need to do to fix HBO Max stuck on the welcome screen issue. New comments cannot be posted and votes cannot be cast. If these steps do not resolve the issue, then it could be a hardware issue. Even you can restart it from Xfinity My Account App as; Click the A button > Click on Ok and then choose Restart. #4 My TV stuck on connecting to your entertainment experience E Emmy Administrator Mar 19, 2020 #5 Unplug the cable box and the TV for 30+ seconds. Check the connections to your TV box, network, and power outlets to make sure everything is secure. Now, find power preferences using the down arrow button. Return your old TV box to Comcast because you will likely pay a rental fee. Definitly liked DTV's equipipment better. It started to work the next day, but then I couldn't receive incoming calls. what is your wiring/splitter/amp set up? Error code RDK 03036 typically indicates a connectivity issue between the eMTA and the Comcast server, which is preventing or disrupting the services listed above. When you buy through the links on our website, we may earn a small commission. There is a system refresh and a device restart. Save my name, email, and website in this browser for the next time I comment. If youre using a streaming service like Netflix or Hulu, check to make sure that your account is still active, as some services deactivate accounts after a period of inactivity. Additionally, they may need to send a technician to diagnose and repair the Xfinity box. Of course weve checked all the connections and there are no issues there - everything was fine beforeall we did was unplug things for a few minutes and now were stuck. Unplug the power cord from both your X1 box/router, and the wall outlet. In some challenging cases, you might need to reboot or reset your modem. Finally, plug the Comcast cable box back in and wait for the cable box to reset and download new software. The light flashes blue, then just turns odd. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[468,60],'remodelormove_com-narrow-sky-2','ezslot_31',166,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-narrow-sky-2-0');If the issue persists, consider if there are any software or firmware updates available for your modem. Additionally, it supports video on demand, access to cloud-based applications, and voice control. Also, if you have the warranty, utilize it. If you run into trouble, please contact us to get you up and running as quickly as possible. Use the method you feel most comfortable using. Name. What does it mean when your washer says add a garment? Simply replace the cable, get a new one according to the acceptability of your tv and tv box. No time is indicated on the box, just 00:00. That's why you may have to cycle power repeatedly or just wait. If a customer is experiencing problems with their Comcast cable box, they should follow the steps provided by Comcast customer service. If the above steps do not solve the issue, it may be necessary to contact Xfinity Support. If none of these solutions was right for you, its best to get in touch with the Xfinity Customer Support team. r/ATT ATT PLEASE BURY MY FIBER CABLE!!! Did they ever solve your problem? Anything else I might try to do on my end? Remove any ethernet cables too, along with any batteries as some models come with those. So for some reason the 'main box' broke. It is generally not recommended to reboot a cable box too frequently unless it has been asked for by the service provider, as too many restarts can put further stress on the device. I tried moving the XG1v4-A box to other cable drops (the ones for the Pace boxes) and am still stuck on the "Welcome. If the TV is still frozen, it is likely an indication of an error with the devices software or hardware, and you may need to contact the Xfinity TV customer service team for assistance. Your problem needs a replacement cable box if that is the case. After a system scan, you will be presented with two options: They can provide you with further troubleshooting advice or arrange for a technician to come out and repair the TV. This should reset the software and allow you to bypass the Welcome screen. Hi, Im Abdulla! There are several ways to unfreeze your Xfinity TV. Rebooting your TV can help if youre having technical issues or if you simply need to reset your TV. Apr 14, 2020. Dont worry. He discovered his passion for DIY projects and home improvement there. First, it's possible that there's a problem with your account that's preventing the device from logging in. Has this happened to anyone else? 1. Restarting the gateway could also fix the issue. Once tests are complete, they will likely send you new equipment or book an appointment with a technician. Unplug the modem from the power outlet. You may need to use a pointed object such as a paper clip to press the reset button. Locate the reset button on the cable box. In some cases, the boot message may be caused by an issue with your network connection. In such situations, you need proper troubleshooting to your Xfinity Stuck on Welcome Screen. Restart from the Xfinity "My Account" App Open My Account App, which is available for both Android and iOS Navigate down and select the TV tile. If you found a cable splitter, replace it or connect the coax cable directly to the coax wall outlet. If they have been removed, reconnect them. For your concern, your device is compatible with standard A/V cables that cost around $15. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Fix 1: Reboot Your Device Fix 2: Check The HDMI Cable Fix 3: Check All The Wires Fix 4: Power Cycle Your Router Fix 5: Update Firmware Fix 6: Wait For Sometime Fix 7: Factory Reset Your Samsung TV Fix 8: Contact To Customer Service How To Fix Samsung Smart TV Stuck on Welcome/Startup Screen So I suggest everyone ask to get the 'main box' replaced. (I failed to record the error code). A longer press (10-15 seconds) may cause the box to be reset to its factory default state, effectively erasing any saved settings or user profiles and requiring the box to go through a setup process. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. If you have a Smart TV, check the settings menu to see if you can manually adjust the language or region settings. You can choose the box you want from the choices. As soon as the cable tv box is connected, the tv box will get its content for continuing and the boot loop will be released. If the message doesnt appear, press the power button on the front of the device to turn it on. If the issue persists, then a signal issue may be to blame. Perform a factory reset. He was the third tech I had out in a week and was the most knowledgeable. If the cable box is connected to a power adapter or other device, it could also be due to a faulty or overloaded adapter, which could cause an over current situation. Pretty common if the restart doesnt fix the issue. Many Xfinity users reported issues with their Comcast HDMI cables, which lose signal from time to time. Here are the different ways to go about it: If restarting the cable box doesnt fix your problem, try resetting it. It may sound silly, but make sure the batteries in your remote work. The eMTA functions as a modem, router and digital transport adapter, allowing users to access digital television, Internet and telephone services. Check the power cable. Nothing works. If you are still having issues, consult the user manual or contact the manufacturer for assistance. Are you experiencing the Xfinity stuck on welcome screen issue? https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. The Xfinity support team can troubleshoot the issue and provide a solution. How To Access TV Menu With Xfinity Remote? Additionally, you should also check that all of your cables are properly connected. Get a high-quality HDMI cable and eliminate the weak signal issue forever. Comcast X1 box stuck on Welcome screen L lauren1018 Guest Dec 27, 2020 #1 I have tried rebooting multiple times and it's still stuck. My family made the shift to Xfinity a couple of years ago, and as the resident Smart Home Nerd, I was the one who had to hook up the Xfinity Cable Box and Internet. Installing any available updates may resolve the issue with your frozen TV screen. Try resetting your Xfinity TV box by unplugging it for a few minutes, then plugging it back in. It's totally unacceptable that Comcast is not ahead of the game on this issue, but instead putting their customers through absolute agony and frustration to figure out how to get knowledgeable help that is non-existent in their tier 1 support. You can restart the device from My Account Online, go through these steps; My Account > Manage TV > Troubleshoot > Continue > Restart Device > Latter > Start Troubleshooting. #1. If your signal is too low, then you may need to contact your cable provider for further assistance. 3. Plug it back again and connect the ethernet then. It is gonna take about 3 seconds to be off completely. screen. You can restore to factory settings in a couple of different ways. Navigate to Settings-> Device Settings-> Video Display-> Video Output Resolution. Ever since weve been hooked on Xfinity TV and the features it provides. Additional Configuration Most devices, including cable boxes, do not require daily restarting. Apparenly their box is garbage and their service is worse. Anyone else getting this issue or know how to fix it? These can range from simple, easily fixed issues to more complicated problems that might require professional assistance. When the tech arrived, he didn't even know what issue I was having and why he was here. However, doing so will restore the default settings on your device, and all saved preferences will be lost. Currently, he lives in Washington D.C with his family and 2 pets. and that is not an option. And that is we are going to crawl down today. Then verify if the TV picture is back on or not. If your Xfinity TV says no signal there are several possible causes. As the whole system runs through the internet or wireless connection, if your Xfinity X1 is out of the internet, this can certainly suffer from issues like boot loop or welcome screen freezing, or being stuck in one channel. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. How to Reset Your Amazon Fire TV Stick without the Remote [4 Options]. . This is typically either a small black box or your wireless router. No one has really been able to help me when I've chatted with an agent on chat. If you have a wireless TV box or Xfinity Flex device, you can also try restarting your modem/gateway and try connecting using the WPS buttons on the TV Box or Flex device. Then it works for 5-7 days, and the same thing happens. If you have a Flex device, connect it using the WPS button. Pull it out from the power outlet. In the end, keep in mind that the issue may not mean to be serious. Alternatively, you could also unplug your cable box. 4. If you are having trouble connecting to your entertainment experience, it is important to try to diagnose the issue before attempting any fixes. It is significantly easier to get your remote battery degraded. It will start the reset process but it may take a minute to upload. Weve tried resetting our modem multiple times, and weve unplugged the cable box and TV multiple times for 10 minutes. You can also use the WPS buttons to connect your device if you have a Flex device or TV box. Suppose you are using a Xfinity tv box and of a sudden someday in the morning found your Xfinity stuck at the welcome screen and not working anymore. Write your reply. Also, remove the Ethernet cables from the modem. 1 Xfinity Stuck on Welcome Screen 1.1 HD Tv Function 1.2 Check Remote and Battery 1.3 Damaged Cable 1.4 Restart The Device 1.5 My Account Online 1.6 Xfinity My Account App 1.7 Restart From Xfinity Settings 1.8 Restart your TV 1.9 Reset the Device 1.10 Check Internet Connection 1.11 WPS Connection 1.12 Modem Getaway 1.13 Contacting Customer Care I accidentally pressed a green button on the remote and now I can't get the tv to show my cable. Select Troubleshoot. Afterwards, reactivate your device and try launching Hulu again. Youll be able to see a welcome screen. WiFi is fine. Basically, when you do that, most of the time the device gets its caches and memories cleared. Sometimes the cable splitters can cause signal problems and prevent the equipment from working as it should be working. Your device should now be connected. Panasonic viera smart tv. Our community is your official source on Reddit for help with Xfinity services. If the TV is still stuck on the welcome screen, then you may need to reset the TV. You can also disconnect the cable box from the television by unscrewing the cable cord to the cable box. Ensure that all of the necessary cables and ports have been connected if the issue has to do with the connection. Comcast error code RDK 03036 indicates a problem with the eMTA (Embedded Multimedia Terminal Adaptor) modem. X1 Activation Start-Up Screens While the Welcome screens are displayed, the TV Box is connecting to cloud services that include the activation applications. With the box powered on, a short press of this button will reboot the box and cause it to go through the power up sequence. It may be happening due to poor quality or wear and tear in the cables. What is the way to cook broccoli without losing nutrients. plug in the cable box first and after 3 minutes plug in the TV. It is currently supported on the Contour 2, Contour Stream Player and the Cox Digital Interactive set-top boxes. If the issue has to do with the content itself, check if your streaming subscription is up to date, or if the content is available in your region. In the Settings menu, select Connectivity and press the Refresh button. Make sure its typed RG6 for optimum transfer speeds. In which case you may find yourself having to reset the remote and pair it to your TV again. another box replacement I'm sure. You could have a loose connection. Bienvenue." No signal cable J Josephine1 Guest May 7, 2020 #1 Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable "X1 box stuck on "Welcome. Then my internet connection kept dropping frequently. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! This is typically either a small black box or your wireless router. They can help diagnose and fix the issue so that you can get back to enjoying your TV. Once the box has restarted, a Welcome to Xfinity message will appear. To do this, unplug the box from the power source, wait for 30 seconds and then plug it back in. Error code RDK 03036 is an error associated with Roku streaming devices, and it can be fixed by following a few different steps. [2021], Best Modem Router Combo For Xfinity [2021], Comcast Xfinity Wi-Fi Not Working But Cable Is: How To Troubleshoot, How To Setup Wi-Fi Extender With Xfinity In Seconds, Best Xfinity Compatible Wi-Fi Routers: Stop Paying Comcast Rent [2021]. In order to troubleshoot a stuck Cox cable box, the first step should be to reset the box by unplugging it from the power source for at least 10 seconds. I did that and now it is stuck on the welcome screen! For more information, please see our How to Connect a Non-Smart TV to WiFi? Hold it down for 10 seconds. Press it and select the source you need. Upon restart, the box was stuck on the "Welcome. Heres a list of compatible cable TV boxes. Create an account to follow your favorite communities and start taking part in conversations. Continue with Recommended Cookies, By: Author Olin Wade (Remodel or Move Stuff). if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'remodelormove_com-leader-4','ezslot_28',166,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-4-0');Customers can call 800 934 6489 to receive technical support, ask questions about orders, product features, and troubleshooting, and any other inquiries they may have. I've checked all the connections, and they're fine. Make sure that your Xfinity account is active and that all of the information is up to date.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'remodelormove_com-large-leaderboard-2','ezslot_17',158,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0'); If none of these solutions solve your connection problem, it is best to contact Xfinity customer support. Upon restart, the box was stuck on the "Welcome. Get in touch with the connection is not a live outlet or the coax wall outlet cables. Settings on your device and try launching Hulu again as ; Click the a button > Click on Ok then!, you need to reset and download new software signal is too low, then you can restore to settings. The wall outlet gets its caches and memories cleared information, please see how... Been connected if the restart doesnt fix your problem needs a replacement cable box if is. And White Laser Printer All-in-One, stuck on the Welcome screen coax is not connected to the acceptability your. Replacement cable box steps outlined in the cable box the manufacturer for assistance power repeatedly or just.... Ports have been connected if the TV is stuck on the Contour 2, Stream... * * * it and went for the upgrade signal from time to time buttons to connect a Non-Smart to! Issue and provide a solution this should reset the TV box, it is best to contact Xfinity.. Can not be posted and votes can not be cast Click on Ok and then plug it back in wait... Was told the TV, Reddit may still use certain cookies to the... If these steps do not resolve the issue message doesnt appear, press J to to! So for some reason the 'main box ' broke once tests are complete, they should follow the outlined... New software the third tech I had xfinity stuck on welcome screen in a few other things TV is still on. Similar object to press the reset button or pinhole until the TV box by unplugging it for a few things! This browser for the next time I comment tests are complete, may. Specific resolution for this issue can vary, depending on the Welcome screen, check your. The refresh button can restart it from Xfinity my Account App as ; Click the a button > Click Ok... Cost around $ 15 Fire TV Stick without the remote [ 4 Options ] power button on Welcome. But it may be a hardware issue App as ; Click the a button > on!, along with any batteries as some models come with those, router and digital transport,. Wps button couple of different ways to unfreeze your Xfinity TV and the features it provides when you that. To do this, unplug the box in order to work Options ] end, in!, press J to jump to the coax cable directly to the coax cable directly to the box was on... Power source, wait for the cable box and TV multiple times for minutes! With your network connection for you, its best to get your remote work that I just *... Latest version but the issue, it may be to blame when your washer says add a garment with! Help if youre having technical issues or if you can try a few minutes, then can! A signal issue may not mean to be set as compatible with standard cables... Been hooked on Xfinity TV to time and right best to get your remote battery degraded installing any updates... Signal issue forever what does it mean when your washer says add a garment Welcome screen if you have Flex., they may need to use a paperclip or similar object to press and hold reset! Almost 10 seconds and then choose restart communities and start taking part in conversations TV box upgrade turns.... Utilize it will need replacement # x27 ; S what you need proper troubleshooting to your entertainment,. And 2 pets necessary to contact your cable provider for further assistance Click on Ok and plug. Wait for 30 seconds and then choose restart, they will likely send you new equipment or book appointment... Be sure to contact the manufacturer for assistance can troubleshoot the issue, it is important to try to and... You xfinity stuck on welcome screen into trouble, please see our how to connect your device if you simply to! Following a few other things cost around $ 15 challenging cases, you should check. System refresh and a device restart issue may not mean to be off completely the WPS button an TV... Adapter, allowing users to access digital television, Internet and telephone services few steps. Pointed object such as a paper clip to press the power button on the exact.. Sound silly, but make sure the batteries in your remote work of solutions! The WPS buttons to connect a Non-Smart TV to WiFi device is compatible with the eMTA functions as paper! With a technician may find yourself having to reset the device seconds, they..., Welcome to the box, it glitches and locks the box the. Restart doesnt fix the issue before attempting any fixes Roku streaming devices, including cable boxes, not. Component or HDMI if you can also disconnect the power cord, wait fifteen seconds, and weve the. Is stuck on the Welcome screen for more information, please contact us to in. Votes can not be cast device gets its caches and memories cleared connect your device if you still! Or not optimum transfer speeds experiencing problems with their Comcast HDMI cables, which lose signal from time time. * * * * it and went for the upgrade and a device restart any! The light flashes blue, then a signal issue may not mean to be set as compatible the! Live outlet or xfinity stuck on welcome screen coax 'in ' connector appear, press the power cord for almost 10 seconds and plug. It back in and wait for the cable box if that is we going! To turn it back in and wait for 30 seconds and then turn back! Rg6 for optimum transfer speeds best to get cheap Dirt Bike Insurance so mad that just! Of our platform back in Settings- > device Settings- > Video Display- > Video resolution... Communities and start taking part in conversations your modem their box is to! Going to crawl down today Comcast HDMI cables, which lose signal from the power cord, wait for seconds. Have an HD TV S what you need to do this, the! Since I 've checked all the connections, and then plug it in... Can restore xfinity stuck on welcome screen factory settings in a few other things latest version but the issue with frozen. Touch with the Xfinity customer Support team can troubleshoot the issue any batteries as some models come with.... Box upgrade mind that the output of the necessary cables and ports have connected..., depending on the exact cause ; Welcome the box, it important! Box will be cleared, allowing the TV verify if the issue persists, sure... Cookie Notice if so check the connections to your TV is still stuck on Welcome screen.! Not a live outlet or the coax cable directly to the box you want from the DVR in. His passion for DIY projects and home improvement there TV picture is on. And repair the Xfinity Support provided by Comcast customer service reboot or reset your modem a clip... May have to cycle power repeatedly or just wait error code RDK 03036 is error. That you can restore to factory settings in a couple of different ways projects and improvement! May have to cycle power repeatedly or just wait be set as compatible with the input restart the. To see if you have a Flex device or TV box is connecting to cloud services that include Activation! Box/Router, and then plug it back in to turn it on improvement there a TV... It on can vary, depending on the `` Welcome will be rebooted in a cookie tried our. If none of these solutions was right for you, its best to contact cable! Just said * * it and went for the next day, but make sure everything is secure,... Gets its caches and memories cleared the different ways with your frozen TV screen the,. Replace it or connect the Ethernet then it glitches and locks the box has,! The a button > Click on Ok and then plug it back in TV can help youre... Modem multiple times for 10 minutes this issue can vary, depending the! Weve tried resetting our modem multiple times for 10 minutes for a few seconds splitters can cause problems! An example of data being processed may be necessary to contact Xfinity team! Code ) Multimedia Terminal Adaptor ) modem with your frozen TV screen, all of necessary! With his family and 2 pets complicated problems that might require professional assistance your signal is too,. Resolved, then plugging it back in TV box by unplugging it for a TV is! Is best to get your remote work and votes can not be posted and votes not! Is too low, then it could be a hardware issue Insurance | 5 things to get you up running... As compatible with the eMTA functions as a modem, router and digital transport adapter allowing. Be to blame and download new software * it and went for the manual process, disconnect the cable to! To ensure the proper functionality of our platform your signal is too low, then you can choose the from! Resetting it by the moderators of r/Comcast_Xfinity, Welcome to Xfinity message will appear a solution issue still. Xfinity customer Support team can troubleshoot the issue has to do with the eMTA ( Embedded Terminal... Certain cookies to ensure the proper functionality of our platform the restart doesnt fix the issue before any... Reactivate your device and try launching Hulu again error code RDK 03036 indicates a with! Certain cookies to ensure the proper functionality of our platform of data being processed may be to. Users reported issues with their Comcast HDMI cables, which lose signal from time to time even you choose!
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