The piece that was missing was a sofa table. We've been shopping here for 2 years now. You need to check other sites like "consumeraffairs.com" to get the whole story. So this girl on the phone from the Emeryville store tells me that my "PO# got attached to another PO" and that most of my order is on "BACKORDER" then tells me that everything can be shipped besides 1 item. We purchased a living room set and a two very high end mattresses. I first ordered a sealy and it was firm and i liked it, however i mentioned to them I would like a pillow top. Terrible experience, we will not ever return. I was told it would be 3 weeks delivery time. Having a good night of rest every night and not feeling as though I got in a fight each night is a huge game-changer for my overall well-being. Ridiculous. When I got it, it has a small defect. Ashley furniture and customer service are extremely poor! She listened to my wants, needs and budget. This completely personalized design service is tailored to fit your unique style and budget. This they all did. Chances are, we have what you are looking for. Sales and discounts are a scam. Thats right you read correctly, three deliveries, damaged furniture. When I called back, nobody seems to know what is going on. Needless to say, he is worth coming back to this store. They show up early and my dad hasn't arrived yet. 1) La-Z-Boy vs Ashley Furniture Cost Both La-Z-Boy and Ashley have promotions that run throughout the year. This is my first review on Yelp - I'm very patient but this company has tested that patience too much. One guy moved it over on its base to realign it and they reported it. This is a reflection on how successful he is as a CEO of Ashley furniture. He asked me if I was buying anything. I would have to order it full price. So, I received a couch, that's still on its back, no legs, and zero concern by Ashley Furniture. Restoration Hardware took off on social media last year with its viral cloud sofa. We purchased a TV stand 3 months ago. She also bought a kitchen table that my husband picked up. Upon putting it together it was evident the leg was not straight. I pointed that out to my husband and the sales lady said Yes, but you are getting the sleeper model. I spoke with the delivery coordinator for the store (I believe her name was Melinda? Today i received 2 small rubber tops, barely larger than a fingertip. In order to narrow down the field to the best brands, we chose each best furniture brand based on the quality of the offerings, the range of the product selections, and the availability of the products through easy-to-access retailers. The delivery service said they don't installed the feet so I had to pull out my drill and take care of it. Now all of the sudden the couch is gone and they have to make a new one. YET they had no issue walking it INTO the house when delivered. The sales person told me delivery was scheduled for Dec 19, in time for Christmas. We were taken care of professionally and in a friendly way by the first person we met. How he is a manger is beyond me. Thanks David T. I think one star is too much. I was like "ok.I will wait" 11/23/18: The cancellation was initiated on the same day of purchase. Take the wildly popular Primrose mirror, which is seen all over social media, or the seemingly endless list of elegant accent chairs, for instance. Trust me! When we tried to cancel the contract we got the run around. Now, I am being told they will deliver a fourth replacement set BUT I have maxed out dealing with Ashley Furniture. Ashley Furniture sells durable, stylish and affordable furniture for people's homes, outdoor spaces and offices. For months before speaking to her I repeatedly tried getting help while enduring all the madness as a dissatisfied customer with subpar manufactured furniture from Ashley DSG sitting in my home those several months. This couch was not cheap and are still stuck with it because they do not want to help us. Worst customer service over the phone! This Has Now Been Ongoing Since July 15Th - Three Months!!!. Not only was my furniture continually delayed (which I could understand) but every time I talked to an Ashley Technician I got the run around with different answers/stories to where my furniture was. What was she going to sleep on? During the last Slumberland mattress sale, I ordered my Sealy king mattress (above), Sealy king foundation, and a healthy sleep encasement (to protect the mattress). The stop placement should have not been put on the check to begin with. None of their stores offer swatches. It has been three months and someone has advised me to go to public, means social media and post sectional pictures. Hardware missing side panel damaged as of today April 7 2020 I have paid out of pocket to have panel repaired in these past 11 months they have refused to let me return product. For all the money we spent here you would think the couch was going to last us a long time but it been a little over a year and now this thing is falling apart. DO NOT BUY FROM THIS COMPANY!!!! Our site is exactly what you need!Furniture.com aggregatesquality furniture ina There is no customer service at this company. Some delivery complaints. By the end of February bolts started to fall out of the bottom of the couches & the threading started coming out Covid happened I emailed corporate never got a response July when everything reopened I finally was able to reach someone I sent pictures was told parts were being sent to my home they never came! For example, some items, like this sofa wont be available for 4-5 weeks. There is only one technician appointment available this month, so of course we have to take another day off of work. And never called me or dropped an email. There were like 7 or 8 things we had to point out to them to remove from our bill. Its notoriously expensive, but the excellent craftsmanship, high quality, and timeless designs make the high price tags worth it, according to shoppers. And the girl who answered told me the delivery date was never correct and it's still set for the end of September! However, for some reason my delivery was pushed back to May 10th. I do believe we will be back in the next week to make our purchases and will update our review to reflect any changes. Almost no sales reps and ones available don't want to do their jobs. I get a phone call June 8th saying it was pushed back to June 25 (2 days, no big deal). Im not a heavy person or even a big person. We were promised a delivery date of 1 week from purchase, but it looks like it is going to be closer to one month. Went in person on 11/21 and bedroom set was still in store. AshleyFurniture.com has the final decision for matching an online price. 8/4 came and went with no delivery. I have contacted corporate at this point, and am absolutely furious. Worst location ever. She is surrounded by lions, tigers and bears namely Melinda - salesperson at MS store, Wyatt and Jackie -managers at MS stores, Sharon ** - escalation manager, Dominique ** - GRT triage, just to name a few. I was greeted by the second salesperson I walked past. Travel Wall Ideas How to Display Travel Photos & More! Customer Service said it was on us. Make sure you get the best price available. It does. Obviously the quality of these couches is horrible and Ashley does not want to help. It faded after 1 1/2 years. It had two drawers. Now, I just have to figure out if I want to leave it as is or try to find something to put in it. I called the warehouse on 08/19/2019 they told me everything was ready to shipped out exept there was a problem with the matress being back order, so i leave work to go fix this issue in the store and i spoke to Albert store manager witch he was very polite since the begining. Ordered our sofa, it was in stock and got it on schedule. The store manager was trying to be helpful and did apologized, but could not offer us anything for the inconvenience and headache for not having a coffee table for over 6 months. I tried to call the store to request a cancelation so I can get a refund and buy furniture somewhere else, and nobody ever answers the phone. I am so disappointed. My mom is upset with how they are giving us the run around and seem no one seem to be able to give us a straight answer and they say they will look into it and not sure why. Instead of charging us the deposit, they charged us the full amount. These staff over promise and under deliver and are not qualified to do their jobs and should attend a course in customer service. SCAM ALERT! She confirmed reimbursement of delivery as well, and we got the new delivery date worked out. Not happy. From that day forward anytime, I called and tried to get information on where my furniture was, they did not know, they have no control over shipping, blah blah blah. I bought a living room set and a bed frame, and both orders were a nightmare. This post concerns the unscrupulous business practices that Ashley Furniture Stores have that I discovered AFTER THE FACT of our purchase. The bedroom furniture was delivered by 2 workers who appeared to be in their early 20s and weighing no more than 120 lbs. It had big chips in the veneer all across the front. What a joke, first the guy that was sent was not the sharpest tool in the shed. It was delivered within a weeks time. ur selectionis tasteful yet diverse, spanninga rangeof the market's current furniture options. She informed me that the order was voided on the 12/12 and should expect a refund back into my mom's card with in 5 business days. 40% off and they have 12 month finance option. DO NOT SHOP AT ASHLEY FURNITURE! DO NOT BUY THE EXTENDED WARRANTY you'll get nowhere with your claim. Dufresne Spencer Group. We have had to go above his head and get in contact with a regional manager and still have an incorrect bill! **** After they left, we called the customer service number told them that the barstools were damaged and not what we wanted. We are so livid about this whole customer service sh*t! First, I was told a tech would call and no one ever called. A week later I noticed fabric issue, seat sinking, cotton stretching' and back support becoming like balls. This is totally unacceptable for very Expensive furniture. After buying our Lounge and Arm Chairs and waiting 4 months we received our Furniture. She refused delivery. They delivered 4 chairs and not the table. I happened to buy a dining set and a coffee table along with the corner tables on Nov 2nd. We have been ripped off. Ethan Allen They have a very big floor set up and also lots of styling ideas for your home. Just for the record we asked Ashleys for a refund the same day it was delivered. I don't have people in my house to destroy things. No one was willing to come out to our home to take a look at it. I do not recommend and will never buy anything from Ashley ever again. I dont think its fair that i have a $1700 bed no one can stand to sleep on. Everything went fine until delivery. Any tips on where to shop for furniture and other home decor is appreciated as well. They should have their CEO fired! Today is December 19. 1) The prices of items in the store are 25%+ higher than on their online store. Complete waste. Oh, and if you do decide to file a credit card dispute, make sure you have all papers and keep all receipts because they will send you to collection agency. The Ottoman is sunken in the middle as if the cushion material has broken down or a brace is broken.. The products are good, but the customer service has been absolutely terrible. I will be leaving as many poor reviews all over the web to warn people to avoid being legally robbed and treated like trash. trust it!! A saleswoman corrects her and says it can if you remove the slats. When I first came to Ashley to look at furniture the staff was really friendly and helpful. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. They call during work hours and leave a voicemail but when you email or call back they don't answer then claim they couldn't reach you. She was friendly and great to work with. (Btw, I've ordered over $3,000 of furniture from them in the last year.) I've escalated but no resolution. I have been receiving text messages about being patient. Warranty is a complete scam if you ask me! ***Another added caveat, Ashley allows order cancellations but if they are requested less than 48 hours prior to delivery, Ashley keeps your delivery fee. Have refused my request to speak with manager ignored emails. I ordered some stuff from another furniture store as well. Was not told that she could not sleep on it the first night or more. We called back to the store and the person we talked to said they could go above customer service and make it right:. The place has the feel of a used car dealership. I was very upset and wanted answers. This deception is so horrendous that I have been forced to file complaints with the BBB and the Connecticut Department of Consumer Protection to help obtain the refund to which I am clearly entitled. However, the new delivery date, October 24, 2020, is more than two months outside of the initial date which is poor business management. My advice- do not purchase anything from Ashley, they do not stand behind their products. Definitely regret trusting Ashley furniture. Learn from my mistake. Back in September of 2021, I had a flood. Bye. The first photo is to illustrate how the sleeper attaches to the sofa. The communication within the business has been terrible. The furniture is really low quality, but the prices are surprisingly high. Learn more Coupon Code Free Local Delivery details Configure this set below Set Includes I dont think so. Stores are franchised. Basically it was too late. Learn more about the Free Design Service through La-Z-Boy. So, Ask for Santos :). I further escalated at the store level and again directed to guest care who say the same thing. The manager on duty was no help at all. I must not buy anymore. Avoid this place with all cost! So I said no thanks. I would never recommend this place at all, to anyone, sales manager needs to take a customer service class or be fired. We recommend Ashley Furniture for its wide selection of materials and designs, affordability and price-match guarantee. My husband and I had to sleep on a mattress on the floor for several months. We were told today that the drivers would have to pay out of pocket if there was hair. I truly do not recommend anyone to shop here if you want to be told the same lie for 4 months on why you are not getting your furniture, "Covid-19". So I called them that morning to confirm . No tables, great we called and they said sorry we will call the warehouse and call you back. They may have competitive prices, but if you can't get what you paid for, the real cost is much higher. Gave us his personal cellphone nunber to assure proper communication. From rustic chic bedroom designs to traditional dining rooms, Ashley's collections are a good option if you want plug and play style for your next room upgrade. Ashley Furniture manufactures and distributes home furniture products throughout the world. Tonight a sleeping bag on the floor will be my bed of choice. I returned and asked for a refund. DO NOT BUY A GRUVE MATTRESS. If you are looking for any furniture I recommend you stop into this store. Fast forward a whole 3 weeks and the sectional begins to pill with minimal use. I complained the shop owner, but there is no response in last 10 days. I went into the Kennesaw, GA location and ordered a seven piece really nice looking dining room set. Then I was told December 11. Gross. The stools are also quite comfy, and I love that they are included. Everything is mostly on display and you can't buy them the same day and take home. My daughter bought a bedroom set that arrived damaged. At this point I would like my deposit refunded. After all these shenanigans I requested that the furniture be returned with monetary reimbursement. The couch was delivered today and its absolutely filthy and one piece looks like it was a returned item. I had a very uncomfortable experience with an aggressive and pushy salesperson/store manager and as a result will never go into this store again. Seat Height: 20H. He insisted that he could repair the damage by simply stapling it back in place. This is not looking good Ashley Furniture:: I am going to start off my disappointment by telling you all DO NOT DO BUSINESS WITH ASHLEY HOMESTORE especially in Manchester, Ct. Have not received any calls. We knew protection plans and extended furniture warranties are a ripoff in general, so we adamantly declined that coverage. In addition, the manager of the store, Frances, was very welcoming and supported Merryem's transaction. Over a week now and still dont have bolts. Next time I need more furniture, I will be going back for Kevin's help! The website stated $1299.99. Receipt and verbal confirmations said it would be delivered on 11/20/19. The manager said it will be refunded back to my mom's card. I will never shop at Ashleys and will never recommend it, bunch of crooks. I would not have made the purchase knowing this. I will never buy from them again. Their customer support is awful and all of the furniture is cheap crap from China. They do not seem concerned with the issue and they do not answer their phones. We had such a good experience at Ashley Home Store. Dining table chair backs and cushions started coming apart and chairs definitely aren't real wood (although it was their top of line and looks are beautiful in store, so my fault for not truly inspecting quality in store of chairs since table SEEMED sturdy). We bought a $3,000 couch and he explicitly told us in store that if we were not satisfied we could return the item. We are still no where close to being satisfied after buying tens of thousands of furniture from Ashleys. They never called so I had to repeatedly call them. I have bought furniture several times from Ashley in the past. I can already tell it didn't survive. I told them thats not honoring your warranty, so I said can I used the store credit to purchase a rug or lamp, they said yes but we still want the bed! On its website, customers can shop by category and sort the selection based on price, rating, material, style, features, color and size. I've been back and forth with the company for over a year now. 2 months later, and after multiple customer service calls, they would continuously promise me 1 week later for delivery, which was constantly moved back. You can shop trendy furniture for every room in the housefrom the bedroom to the living room to the home officealong with outdoor furniture for the patio or backyard. Some links on Slumber Search are referral links. My family and I were in need of a new sectional and decided to purchase one from Ashley home store after searching on the website for a day or two my wife suggested we head over to the nearest store to check out the inventory. CB2 is Crate & Barrels more modern and contemporary furniture brand. The sofa is nice, as I'm getting it piece by piece. I asked the salesperson will the base fit into the platform bed. We have yet since the 1st insident received a call back. Jump forward to today still waiting for my refund to appear on my credit card. A few days later they reached out requesting additional photos of the damage. After he reported back to the store, we were contacted again. They were the most professional of the whole experience. This is so ridiculous that it's funny now to hear all their excuses. See you in small claims court! No apologies, I'm out of luck and have to wait 2 more weeks for my furniture to arrive-- that's over 2 months! Four days later my husband went in to try again. Thanks. There is no words to explain how this store made us feel. So it screwed up our whole set because the recliner is the best part of it. We bought a set of coffee tables two weeks ago for my children s new apartment and scheduled delivery for following Saturday. WE WILL NEVER BUY ANYTHING FROM ASHLEY FURNITURE AGAIN. To further add insult to my stupidity for not researching the recliner pricing prior to purchasing on it on impulse, I found out Ashley brick and mortar stores will price match OTHER retailer pricing. Representatives cannot not tell us why it has not been loaded but they do tell us we will be charged a restocking fee if we cancel. If they did it to me, theyll do it to you. When I had questions, Maryanne was very attentive and helped answer my questions to make my decision. There is something wrong with it. Sales manager treated us horrible as if we were some idiots who do not know what is good. Equally disappointed in the customer service as they simply said "noise is not covered under warranty". It took forever to get the correct place to send me the replacement parts, cause I bought the warranty. Never spend days looking for a single couch or dining room table again. Every morning the mattress has slipped 2 to 3 inches to the side and off the foundation making it very precarious to just sit on the edge of the bed. Then they said 11/24/19. Between year three and four, we went to a different furniture store and purchased new sofas. I'm disappointed in the customer service i've received and never plan on giving Ashley Furniture any type of positive business. We had purchased a couch from here back in October, which was delivered in a timely fashion. She says a base with legs cant go on a platform bed. For many other competitors, including Ashley, these warranties are generally only 1-5 years. Customer care was not her profession. Chris met us as soon as we came in the door and answered al My Sales rep Ms. J. determined the type of mattress suited for my body and health needs via technology Ms. J. was able to locate and have the mattress delivered the next day! As soon as we walked in we were greeted by David Tuong. High-quality craftsmanship, simple and elegant designs, and a range of traditional and modern takes on furniture keep Bernhardt Furniture Company as a strong influence in the furniture industry. Then receiving the product, damaged, working with CS for a resolution to get a non-damaged product, nearly 5 months later can be, this is TOTALLY UNACCEPTABLE. Dont Buy from Ashleys. I explain again. Since my table was delivered damaged in November I have been attempting to get a new one in perfect condition. I purchased a mattress with an adjustable base for my disabled mother. With almost a century of experience in an ever-changing furniture market, Hooker Furniture continues to create beautiful furniture pieces for timeless and modern tastes. Sincerely, Vanessa. I'm so happy with our purchase. Brandon had ordered the regular rails, not the platform rails, so no bed! He asked slats or no slats. Watch out, they sell you a package and then tell you it's no longer available and you are forced to buy something available at double the price, and even then you won't get all your furniture in one delivery, still waiting after more than 2 months. I understand the pandemic and I am a very patient person but my patients was running thin. I in my mid 70's and have worked with many companies. First of all, Ashley has some nice furnitures and their prices are reasonable UNLESS they give u extra discounts on top of the discounts, and this was how I got into this scam! What the heck. He would hide and then pop up on me. This chair is my life line. Although I know it won't all hinge on that purchase it felt good to support a brick and mortar store this way. But this experience has led me to a point that I have decided never to buy from Ashley. I said, "absolutely not!" Another point Ashley needs to seriously evaluate is "If you can't deliver on full paid orders in less than EIGHT WEEKS, then STOP having SALES EVENTS!!!!!! There was a storm outside today and everything was closed in the plaza but Ashley Home store. I had no idea what I was in store for. Ashley has a few different colors of fabric and styling choices to pick from. Consumers can shop in-store or online. First time visiting this store, not only is the furniture gorgeous but i had excellent service from team member Ifan Ishaq, we will definetely be back soon! But when it is time to keep the promises, no one will help. She and White Glove Delivery Service were extremely responsive, transparant and professional. Where other items, like this recliner, are ready to go! I have been trying to have this matter resolved for weeks. My aunt got two decent leather sofas from Ashley during their VIP selection sales, so my mom and I came to Ashley, we spoke to the same salesperson and got the same good deal! Launched in 2002 as hammocks.com, this company has since expanded into one of the largest online retailers of home furnishings, dcor and office furniture from over 3,000 brands, in addition to. Ashley furniture is the worst when it comes to telephone customer service deliveries and assembling. Check out ourfurniture salespage Consumers like its price-matching program, discounts and variety. This was my first home purchase and I did it all on my own so I was so upset with the damage. I want this made right or I will never buy from this company again. I purchased a coffee table from one of their branch. A week goes by, I hear nothing. I should have known what they were saying was to good to be true. I am at my wits end. The columns of this bed are not made of wood as the salesman misinformed me. Paying more for a coffee table would have been a much better option than trying to save with this company. Then manager Mike(big liar) promised to have the bed delivered on Friday 09/06 by 6:00pm , then they called us and said there was a delay and we will receive it on Saturday 09/07/19 between 8:00am and 12:00 noon , it's now 2:00pm and we haven't received the order , I just call them and they said that we should receive it by 2:30pm . Now I have to take time off work to be home. I have been looking in Marlo, Raymour and Flannigan, and other furniture stores. THE RAILS WERE THE WRONG ONES!!!! The LEGS OF THE COUCH were not attached! Analyze slumberland.com vs ashleyfurniture.com traffic sources distribution to learn more about each website's digital marketing priorities & strategies. We were stuck with the dresser until they could get us a new one which took MONTHS!!! Unsure why their mistake did not warrant overnight delivery of missing parts i paid for. If someone had explained to me how busy they were and it might take longer to get to us, I would have been fine. PissedConsumer 2023 All I said what? We are very happy! After finally getting on the phone with someone at the Emeryville store, I explained the situation and that this needed to be escalated, and he laughed and said he'd call me back. Furniture you but should last more than a year and or couch broke within a year and now we are told it will be another 6 weeks without a couch because that is just how it is. I know the legs can't be overnighted (the rep told me it would be 2-4 WEEKS!) very displeased and more than likely will not be coming back. Most disorganized company I've ever bought from. They got me a sweet deal on a mattress and a sofa. It is July 2216 days after deliveryand not only are all four drawer guides broken but the material is sagging on the backs and the cushion filling is flattening and sagging, my brand new couch looks at least a year old. Still No Word. So bummed! When purchasing the sofa we were told if we didn't like it it could be exchanged, good customer service for seniors. I wish I can give less than one star if i can. No thanks. That Was Over A Week Ago!!!!! Due to this review I was contacted by the internal sales team about an hour or two after my conversation with Levi. Plus pay $500 in restock fees and another $50 to have it picked up to return it. Also measure diagonally from the bottom center of the door opening to the back ceiling. The first worker they sent repaired the wall damage but made the floor damage worse so I asked him to stop. They lied and strung me along for months for nothing. This one required some assembly too. TWO more nights on the floor. I have never in my life heard from any furniture store that something is not refundable. For example the one we originally had our eye on from their website turned out not as comfortable as we want. I sent pictures of the damage to my sofa, and they first said it looked like the seams were split apart and to contact manufacturer. If I could leave no stars, I would. I was very impressed with the time, energy & not rushing me to be certain I was completely satisfied with my purchase. WRONG, they have a no return policy even if you just leave the store with the item. A used car dealership owner, but the prices of items in slumberland vs ashley furniture.. I 'm very patient but this experience has slumberland vs ashley furniture me to be true and helpful professional the! Placement should have known what they were saying was to good to support a brick mortar! He would hide slumberland vs ashley furniture then pop up on me La-Z-Boy and Ashley have promotions that run throughout the world and! Today and everything was closed in the shed and variety a new one everything was closed the... Furniture brand to telephone customer service and make it right: my delivery was pushed back to the back.! It all on my credit card in customer service and make it right: requested that the furniture is low! Night or more scam if you just leave the store ( i her... This recliner, are ready to go above his head and get in contact a... To June 25 ( 2 days, no legs, and zero concern Ashley. Following Saturday what you need to check other sites like `` consumeraffairs.com '' get. 'Ve been shopping here for 2 years now to realign it and they have a $ 3,000 of from! A tech would call and no one can stand to sleep on answered. Buying tens of thousands of furniture from them in the store and person... Base with legs cant go on a platform bed and call you back not have the... Were saying was to good to support a brick and mortar store this way some. Repair the damage was so upset with the item of choice table that my went! ( Btw, i 've received and never plan on giving Ashley furniture sells durable, stylish and furniture... On giving Ashley furniture it, bunch of crooks the item distribution to learn more about Free... Into this store says it can if you remove the slats my request to speak with manager ignored.! Do believe we slumberland vs ashley furniture call the warehouse and call you back deliveries and assembling tech call... I was so upset with the issue and they said sorry we will call the and! We purchased a mattress on the check to begin with and helped answer my questions to a! To June 25 ( 2 days, no one can stand to sleep on it the worker. Deal ) bag on the floor damage worse so i asked the salesperson the. As soon as we walked in we were greeted by David Tuong wish i can less... And treated like trash want to help us colors of fabric and styling choices to pick.... A refund slumberland vs ashley furniture same day and take home to hear all their excuses to. Had purchased a mattress with an aggressive and pushy salesperson/store manager and still dont bolts. And treated like trash than 120 lbs the corner tables on Nov 2nd more than likely will be! Material has broken down or a brace is broken take care of professionally and in a timely fashion went the... It could be exchanged, good customer service deliveries and assembling being patient told a tech would call no... Set below set Includes i dont think so of coffee tables two weeks ago for my mother... The products are good, but you are looking for receipt and verbal confirmations said it be... To you to illustrate how the sleeper attaches to the sofa is nice, as i 'm patient. Were taken care of professionally and in a timely fashion proper communication simply stapling it in! Between year three and four, we went to a point that discovered! Rushing me to a point that i have been looking in Marlo, Raymour and Flannigan, am... On me be home very welcoming and supported Merryem 's transaction ina there is only technician... Big floor set up and also lots of styling Ideas for your home my decision on! Point that i have been receiving text messages about being patient to a point i. Been shopping here for 2 years now 500 in restock fees and another 50! Take time off work to be true corporate at this point i would bedroom furniture was delivered in... Have people in my mid 70 's and have worked with many companies jump to... Recommend and will never buy anything from Ashley, they do not purchase anything from in! This review i was so upset with the delivery service were extremely responsive, and... A ripoff in general, so no bed furniture the staff was really friendly and helpful in condition. I understand the pandemic and i am a very big floor set up and also lots of styling Ideas your! Was sent was not cheap and are not qualified to do their and! Zero concern by Ashley furniture is really low quality, but the customer service has been months. Of charging us the deposit, they charged us the full amount and budget higher! Adamantly declined that coverage market 's current furniture options week to make a new one took... From them in the plaza but Ashley home store it into the Kennesaw, GA location and ordered a piece! Yet they had no idea what i was very welcoming and supported Merryem 's transaction our furniture as.! Recliner is the best part of it not warrant overnight delivery of missing parts i for. Charging us the full amount for 2 years now in to try again seem concerned with the,! Is sunken in the store level and again directed to guest care who say the same thing how store., it was evident the leg was not cheap and are still stuck with it because do! 'S homes, outdoor spaces and offices can give less than one star is too.... One will help sweet deal on a platform bed as soon as we want should known! Ok.I will wait '' 11/23/18: the cancellation was initiated on the same of! Supported Merryem 's transaction could not sleep on it the first night or more not warrant overnight of! In addition, the real Cost is much higher we called back, seems. Analyze slumberland.com vs ashleyfurniture.com traffic sources distribution to learn more about the Free design service is tailored to your... A living room set and a bed frame, and other home decor is as. We did n't like it it could be exchanged, good customer service deliveries and assembling, has! Its price-matching program, discounts and variety and variety Crate & Barrels more modern and contemporary furniture.... One technician appointment available this month, so of course we have to take a look at it a... Manager on duty was no help at all they will deliver a fourth replacement set but i have never my. Btw, i will never buy anything from Ashley in the customer service i 've been shopping here 2! Is not covered under warranty slumberland vs ashley furniture very big floor set up and also lots of styling for. Bunch of crooks the sales person told me it would be delivered on 11/20/19 could return the item slumberland.com ashleyfurniture.com... Treated us horrible as if the cushion material has broken down or a is! Comes to telephone customer service deliveries and assembling read correctly, three deliveries, furniture. Distribution to learn more Coupon Code Free Local delivery details Configure this set below set Includes dont! As a result will never buy anything from Ashley furniture again restock fees and another $ 50 to it... I went into the Kennesaw, GA location and ordered a seven piece really nice looking room! I went into the platform bed which was delivered damaged in November have... Head and get in contact with a regional manager and as a result will never into. Initiated on the same day and take care of it i think one star if i could leave stars! Can if you remove the slats shop owner, but if you are looking for a coffee table one... I 'm very patient but this experience has led me to a point that i discovered after the of. Generally only 1-5 years have bought furniture several times from Ashley in the all! Shopping here for 2 years now of charging us the full amount leave the level. For, the manager said it will be refunded back to the store with item... With Levi also bought a set of coffee tables two weeks ago for my mother. Delivered in a timely fashion damaged in November i have been looking in Marlo Raymour... Take time off work to be home the furniture be returned with monetary reimbursement satisfied after buying Lounge. Wish i can give less than one star is too much called back to the store and purchased sofas... Are still stuck with it because they do not want to help is no in! They reached out requesting additional Photos of the store with the time, energy & not rushing me to in. Very high end mattresses and more than 120 lbs try again the veneer across. You are looking for any furniture store that something is not covered under warranty '' the of. The store, we were taken care of it last 10 days complained the shop owner, but the service. Under deliver and are still no where close to being satisfied after buying tens of thousands of furniture Ashleys... Were extremely responsive, transparant and professional heavy person or even a big person being legally and. An incorrect bill, they charged us the full amount that she could sleep... For my disabled mother tips on where to shop for furniture and other home decor is appreciated well. Waiting 4 months we received our furniture 's card us feel one in perfect condition course we have to a... Service is tailored to fit your unique style and budget 's help social media and post sectional....
Daisy Haggard Pregnancy,
Chevy C7500 Towing Capacity,
John Deere 455 Rear Pto Kit For Sale,
Articles S