Fix time sync issues. If you have a new phone number, you'll need to update your security verification method details. Use the Microsoft authenticator app or Verification codes. If it is only Azure AD join kindly remove the device from Azure AD and try joining back then check whether you were receiving error message again. An application likely chose the wrong tenant to sign into, and the currently logged in user was prevented from doing so since they did not exist in your tenant. If it continues to fail. Refer to your mobile device's manual for instructions about how to turn off this feature. DesktopSsoAuthorizationHeaderValueWithBadFormat - Unable to validate user's Kerberos ticket. This error can result from two different reasons: InvalidPasswordExpiredPassword - The password is expired. You might find it more difficult to use a mobile device-related verification method, like a text messaging, while you're in an international location. Tip:If you're a small business owner looking for more information on how to get Microsoft 365 set up, visit Small business help & learning. For further information, please visit. InvalidRequestNonce - Request nonce isn't provided. Sync cycles may be delayed since it syncs the Key after the object is synced. Send an interactive authorization request for this user and resource. GraphRetryableError - The service is temporarily unavailable. As a resolution, ensure you add claim rules in. ExpiredOrRevokedGrant - The refresh token has expired due to inactivity. You'll need to talk to your provider. Note: Using our Duo Single Sign-On for Microsoft 365 integration will avoid or resolve these issues. To learn more, see the troubleshooting article for error. You are getting You've hit our limit on verification calls or Youve hit our limit on text verification codes error messages during sign-in. You are getting "Sorry, we're having trouble verifying your account" error message during sign-in. I did this, multiple times, and the result hasn't changed. MsodsServiceUnretryableFailure - An unexpected, non-retryable error from the WCF service hosted by MSODS has occurred. AADSTS901002: The 'resource' request parameter isn't supported. BadResourceRequestInvalidRequest - The endpoint only accepts {valid_verbs} requests. It wont send the code to be authenticated. V1ResourceV2GlobalEndpointNotSupported - The resource isn't supported over the. Verify that your security information is correct. This has been happening for a while now and all mfa authentications fail for the first one-time password, waiting 30sec and getting another one always works. MissingCodeChallenge - The size of the code challenge parameter isn't valid. Saml2AuthenticationRequestInvalidNameIDPolicy - SAML2 Authentication Request has invalid NameIdPolicy. Check the apps logic to ensure that token caching is implemented, and that error conditions are handled correctly. Developer error - the app is attempting to sign in without the necessary or correct authentication parameters. The question is since error 500121 means the user did NOT pass MFA, does that mean that the attacker provided username and 'correct password'? Authentication failed during strong authentication request. For more information, see theManage your two-factor verification method settingsarticle. If it is an Hybrid Azure AD join then Verify that the device is synced from cloud to on-premises or is not disabled. How to fix MFA request denied errors and no MFA prompts. This might be because there was no signing key configured in the app. OnPremisePasswordValidatorUnpredictableWebException - An unknown error occurred while processing the response from the Authentication Agent. Current cloud instance 'Z' does not federate with X. Conditional access to see policy failure and success. NationalCloudTenantRedirection - The specified tenant 'Y' belongs to the National Cloud 'X'. The error could be caused by malicious activity, misconfigured MFA settings, or other factors. Sometimes your device just needs a refresh. The authenticated client isn't authorized to use this authorization grant type. Developer error - the app is attempting to sign in without the necessary or correct authentication parameters. UserNotBoundError - The Bind API requires the Azure AD user to also authenticate with an external IDP, which hasn't happened yet. The app has made too many of the same request in too short a period, indicating that it is in a faulty state or is abusively requesting tokens. Your mobile device must be set up to work with your specific additional security verification method. KB FAQ: A Duo Security Knowledge Base Article. Limit on telecom MFA calls reached. Type the following command, and then press Enter: Check if the device is joined to Azure AD. Both these methods function the same way. MissingCustomSigningKey - This app is required to be configured with an app-specific signing key. Find the event for the sign-in to review. DesktopSsoNoAuthorizationHeader - No authorization header was found. If this is unexpected, see the conditional access policy that applied to this request in the Azure Portal or contact your administrator. The Help desk can make the appropriate updates to your account. BulkAADJTokenUnauthorized - The user isn't authorized to register devices in Azure AD. ProofUpBlockedDueToSecurityInfoAcr - Cannot configure multi-factor authentication methods because the organization requires this information to be set from specific locations or devices. Make sure you have a device signal and Internet connection. If you're using two-step verification with your work or school account, it most likely means that your organization has decided you must use this added security feature. to your account. UnauthorizedClient_DoesNotMatchRequest - The application wasn't found in the directory/tenant. Resource app ID: {resourceAppId}. They must move to another app ID they register in https://portal.azure.com. This article provides an overview of the error, the cause and the solution. InvalidRequest - Request is malformed or invalid. Have a question or can't find what you're looking for? WeakRsaKey - Indicates the erroneous user attempt to use a weak RSA key. InteractionRequired - The access grant requires interaction. InvalidGrant - Authentication failed. Change the grant type in the request. Correlation Id: 395ba43a-3654-4ce9-aead-717a4802f562 For the most current info, take a look at the https://login.microsoftonline.com/error page to find AADSTS error descriptions, fixes, and some suggested workarounds. AcceptMappedClaims is only supported for a token audience matching the application GUID or an audience within the tenant's verified domains. It's also possible that your mobile device can cause you to incur roaming charges. InvalidScope - The scope requested by the app is invalid. Microsoft may limit repeated authentication attempts that are perform by the same user in a short period of time. As a resolution ensure to add this missing reply address to the Azure Active Directory application or have someone with the permissions to manage your application in Active Directory do this for you. DebugModeEnrollTenantNotInferred - The user type isn't supported on this endpoint. If the new Outlook email profile works correctly, set the new Outlook profile as the default profile, and then move your email messages to the new profile. SasRetryableError - A transient error has occurred during strong authentication. To make sure your information is correct, see the instructions in theManage your two-factor verification method settingsarticle. TokenIssuanceError - There's an issue with the sign-in service. Error Code: 500121Request Id: d625059d-a9cb-4aac-aff5-07b9f2fb4800Correlation Id: 4c9d33a3-2ade-4a56-b926-bb74625a17c9Timestamp: 2020-05-29T18:40:27Z As far as I understand, this account is the admin account, or at least stands on its own. You left your mobile device at home, and now you can't use your phone to verify who you are. An application may have chosen the wrong tenant to sign into, and the currently logged in user was prevented from doing so since they did not exist in your tenant. You'll have to contact your administrator for help signing into your account. Please see returned exception message for details. Many thanks, Amy This thread is locked. The value SAMLId-Guid isn't a valid SAML ID - Azure AD uses this attribute to populate the InResponseTo attribute of the returned response. The user's password is expired, and therefore their login or session was ended. Error Clicking on View details shows Error Code: 500121 Cause InvalidMultipleResourcesScope - The provided value for the input parameter scope isn't valid because it contains more than one resource. Or, check the certificate in the request to ensure it's valid. To fix, the application administrator updates the credentials. @mimckitt Please reopen this, it is still undocumented. The client credentials aren't valid. When this feature is turned on, notifications aren't allowed to alert you on your mobile device. Only present when the error lookup system has additional information about the error - not all error have additional information provided. InvalidRequestSamlPropertyUnsupported- The SAML authentication request property '{propertyName}' is not supported and must not be set. OrgIdWsTrustDaTokenExpired - The user DA token is expired. The redirect address specified by the client does not match any configured addresses or any addresses on the OIDC approve list. For example, if you received the error code "AADSTS50058" then do a search in https://login.microsoftonline.com/error for "50058". The token was issued on XXX and was inactive for a certain amount of time. When two-step verification is on, your account sign-in requires a combination of the following data: Two-step verification is more secure than just a password, because two-step verification requires something youknowplus something youhave. User logged in using a session token that is missing the integrated Windows authentication claim. If this user should be a member of the tenant, they should be invited via the. Go into the app, and there should be an option like "Re-authorize account" or "Re-enable account", I think I got the menu item when i clicked on the account or went to the settings area in the app. An admin can re-enable this account. Contact your IDP to resolve this issue. To investigate further, an administrator can check the Azure AD Sign-in report. To learn more, see the troubleshooting article for error. Invalid or null password: password doesn't exist in the directory for this user. UnauthorizedClientAppNotFoundInOrgIdTenant - Application with identifier {appIdentifier} was not found in the directory. InvalidTenantName - The tenant name wasn't found in the data store. If your device is turned on, but you're still not receiving the call or text, there's probably a problem with your network. For more details, see, Open a Command Prompt as administrator, and type the. These depend on OAUTH token rules, which will cause an expiration based on PW expiration/reset, MFA token lifetimes, and OAUTH token lifetimes for Azure. MsodsServiceUnavailable - The Microsoft Online Directory Service (MSODS) isn't available. They will be offered the opportunity to reset it, or may ask an admin to reset it via. InvalidXml - The request isn't valid. Try to activate Microsoft 365 Apps again. 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